Amazon package lost in transit refund reddit. This post is kinda of old.
Amazon package lost in transit refund reddit between the time you were notified the package was lost and accepting the refund, you should have gotten an email stating what you should do if the package arrives. So Amazon has lost the packages after they were sent out for delivery? How does it happen that they can't track Damn. If they dont refund than (i didnt want a refund jsut waned parts resent but not now) I will challenge the cost of the items, and pay off the rest of the card and cancel! Amazon use to be great, but now we all see what they are! I work for Amazon in the U. Holds are useless since they aren't going to pull the package out until the whole container gets unloaded who knows when. Common Reasons Why Amazon Packages Get Lost Mishandling During Transit Something along the lines of: You may be eligible to request a refund under the A-to-z Guarantee if you have not received your package and three days have passed since the maximum estimated delivery date or the tracking shows a The package was supposed to be delivered to Amazon on Tuesday, but tracking shows it hasn't been delivered. You can wait it out or ask Amazon to refund or reorder in 2 or 3 more days. I filed a claim for investigation but the package was never found. I was issued a refund for all of them. What should I do? Original Post: I ordered an expensive item ($1000-$2000) fulfilled by Amazon with expedited delivery. During the holiday season for 2021, online retail sales had an average return rate of 21%. I saw online that this investigation can take around 10 business days, and I don’t know what Amazon does to look into it, but they said I wouldn They wont always refund. Following the message on 'track my package' I saw that there was text above it saying: "We’re very sorry your delivery is late. For those that have anymore refund The first time was around a week in, the rep told me to wait for around 7 to 10 business days as that is how long it takes to deliver. They do, however, keep track of 'exceptions' for Amazon accounts (refunds/reships of lost packages, promotion funds added to accounts for complaints, really anything that costs them money) and if an account gets over a certain threshold it The laptop wasn't stolen in transit. Amazon gave me an unsolicited $5 promotional credit for the delay when I called to inquire as to the shipping status. Damage During Transit: Harsh handling can cause packages to be damaged and lost. ” Amazon said I could either contact them for a replacement/refund or wait a couple of days to see if the package arrives. Unfortunately, once in a blue moon USPS does misplace a package. Give the package 2 more days to arrive at your residence. Sometimes this means a delay where the package returns to the station to attempted to be delivered the next day or for a new package to be sent. Refund please. In Chicago it's usually 1-2 days. Amazon package lost in The package has now been in transit for 10 days and is still marked “in transit” on tracking. After a week and a half of checking the tracking number and seeing no update on the FedEx site, I contacted Best Buy and they determined it was lost in the mail and I received a full refund. Related Amazon Amazon Prime Marketplace and Deals Marketplace Amazon forward back r/BoomersBeingFools BoomersBeingFools is for images, videos, and stories of baby boomers and members of the greatest generation behaving in an obnoxious, entitled, or A guide to Amazon delivery delays and how to get a refund"Package delayed in transit" is the last update any Amazon shopper wants to see with their order; after all, it means that the package won't be arriving on its original delivery It does what is called "last-mile delivery. No way you lose a 34 inch monitor. It just depends on the price of your items. Fortunately, Amazon has established procedures to help you claim a refund or receive a replacement for your lost package. They're dropped off each morning and delivered that day. I complained to Amazon, received 2x$5 promotional credit and was refunded. Keep contacting Amazon every few days if your package continues to show as “in transit” or “arriving late” with no delivery updates. If a driver had your package and ended up returning it to the warehouse for not being able to Exploring Replacement and Refund Options. I did the Amazon chat and it went quicky "Do you want a refund or a replacement?" "A replacement is fine. Stuff happens. I think they do this because if the item does end up being delivered they want you to return it. Or check it out in the app stores protection up to $200. Nothing came after 3 days. Or somebody will eventually find the package and get it back on track. I did get another package a few days ago without a Tommorw i will have post office contact amazon that package is lost. It showed a single In Transit status that hasn’t updated since the 14th. He/she is likely just wanting to make sure it is actually lost. I called UPS to check on the status of the package and they said the package was lost on Nashville TN and they don't know where it is. The moderators can delete your post if they judge that the answer can be found in the FAQs or if the question has been asked and answered many times before on this sub. Then I looked at my app and it said refund in "transit". Funny thing is the support agent is telling me the item is still in stock but it's not. Second time this year. The box was empty at the Amazon warehouse. " I agree here that it's only hopefully a bit more time before these sites tighten up their customer service features to the point where you wouldn't even need Amazon. I put the same text in comments. I immediately got in contact with amazon and they said they couldn't refund/replace because the weight was correct and to file a police report. So the day before my package was scheduled to be delivered I get a notification that it’s undeliverable because it was damaged during transit. My bank has not received anything from y'all at all. My response to her was You could refund then have them change it to "if found, return to sender" . The tracking showed delays in transit on the 04th and 5th and advised a refund if the package didn't arrive by the 5th. " If the carrier informs Nordstrom that the package was delivered, you will see the refund reversed in 30 calendar days. ADMIN MOD Package damaged in transit, buyer wants refund like to help if I can but do not want to give into a refund and lose out on the funds over something I don’t Ordered a EVGA 2080 super xc ultra and the package shipping details weren’t changing from departed from amazon facility for days. You can "game" the system a little by waiting (I think) 9 days after the request to file a USPS missing mail request which will provide an "update" and then the poor local PO will call you and tell you the obvious ("we don't have your package") and Get the Reddit app Scan this QR code to download the app now. I though this post got lost after the reddit blackout, as it wasn't in my post history anymore. USPS lost a 200$ box of microphones that I sent from Texas to Illinois. If a package under an FOB origin contract is damaged, you can have a claim against the carrier (e. true. We ask that you take a minute to check these FAQs. So ridiculous. I spoke to the seller as well. I purchased a pair of beats solo 3 that were lost in the mail. 9 and Magic Keyboard. " An Item I purchased from Amazon a while back has been listed as being lost in transit. S! I was a driver and now hiring manager. Boxes come damaged too. $350 return. Don’t let Amazon ignore a late delivery – keep reaching out. The buyer won’t be able to cancel since tracking does show it’s in transit. If you paid for the postage, if the package doesn't make it to Amazon, you will need to make a claim against Royal Mail, up to the value of the insurance you took out / was included in the method of postage you used. Basically I returned an item and Amazon issued the refund as soon as I dropped it off at UPS. I finally got them and the package looked like someone had taken a sledgehammer to them. The same day I decided to order a 2080 super strix. I contacted Amazon and they said I just need to wait. I've filed a missing mail search as the seller is no longer responding. The package was supposed to arrive within two days of purchase but it has now been over two weeks. I kept the refund and the wrenches. My package then arrived to a town about 1hr 30mins away from my home. I ordered two items Dec 16th, suppose to be here by the 19th. Or check it out in the app stores Amazon is so far off their delivery estimate that their algo thinks the package is lost in transit and offers me a refund. but I’m sure by the end of the Panic can set in when you get a reminder from Amazon to return an item that you have already returned. The message in the app said the package was “Lost by carrier – undeliverable. 8:00 PM Package delayed in transit (The "carrier facility" is in a town about 5 miles from my home. I got a receipt for both and checked the status of the packages. So now I should get it by Wednesday. How retarded Having a similar issue. I received the missing package in the mail. After speaking to them on live chat and submitting an incident report, they emailed me saying they won’t do anything because of large number of refunds from missing items (I’ve only had 2 Just request a refund from Amazon, as my package "was handed to a resident. Locate your order in the list and click Problem with order. My experience is that Amazon will never update that status. It was a lot of back and forth between Amazon and UPS, trying to pin the To request a refund on an eligible order: Go to Your Orders 3. So I call again and I am like "hi I haven't received my refund yet. like a story that is missing some context. I opened a couple of cases, spoke with the local po, everything I can do. Seller stated on their side they issued refund. USPS doesn't have possession of amazon packages until they are brought to the zip code that morning. Tommorw i will have post office contact amazon that package is lost. Or not - if the truck blew up on the highway, you'll have to request the refund or replacement. If I cancel an item in transit that was purchased for over $100, no joke, it can take as long as three months for them to process the refund if you don't follow up on it. That’s why it might take a few days to be processed after arriving. I had the same thing happen two weeks ago with an expensive set of T-handle allen wrenches. I contacted amazon and they told me the package is lost and issued a full refund. es for a return on my new iPad Pro 12. Contacted Amazon about it and they said to just keep the order and The first lost package 2 weeks, I don't need to return it. Amazon mailed him an empty box. Then I check the app and it says”your package may be lost” with a refund button. I can finally get a refund tomorrow. I received a message on Sunday, June 16, that said: "Now expected by June 18. I think it's a post office). Understanding these factors can help you take proactive measures to reduce the likelihood of future losses. I used the refund to buy another Apple product from Best Buy at If it was returned with a label provided by the seller, ebay would force a refund if the seller didn't refund you within 2 or 3 days. The main reasons leading to such Well, several days later UPS tracking has not updated from the initial IN TRANSIT New Castle, DE status, until I filed a lost package investigation this morning and the status changed to EXCEPTION. Amazon ships out 1. At that point, sometimes Amazon refunds and sometimes they don't. I ordered something more than a month ago and it still has that status. A week later I notice tracking has been updated and USPS located the package. It should've made it to the DDU but didn't, and there are many possible reasons, from "it got damaged so we set it aside" to "it fell off the conveyor and we haven't injected it back into the stream" to "it got stolen" to "the crew unloading that truck didn't One of the packages was an entirely different product and the seller refused to cooperate on a refund -- asking if I took a "video of me opening the box. If somehow language was changed in the TOS, it will be short-lived because it won't hold up to legal review. Phone was not what the description said. I was told by today I would get it. I’m not sure if they do it anymore as I haven’t worked in returns in a while, but if the package was waiting at the facility Amazon would automatically refund the customer 48 hours after arrival. Should I give up and reorder since the items are on limited time sale or are they likely to not be lost. “Delayed in transit” at 3pm and “delayed in transit” at 7pm. Get the Reddit app Scan this QR code to download the app now. Reach out to Amazon through their View community ranking In the Top 5% of largest communities on Reddit. However, 99 out of 100 if it's lost in transit it's lost. In the meanwhile Amazon has refunded the customer and charged our account on a high valued item. 😂 Inside the package, a plastic lid was cracked, but the inner seal of the product (under the lid) was not compromised. Amazon told me they would send a company to pickup the packages soon which I accepted but asked them to call me in advance so I could have the packages ready since I was using the iPad as my daily device still. Package can sit up to a week in some of the processing centers and will still arrive. According to the last few updates it did make it to my state but it was delayed several times since and appears to have bounced around between different On the 1 occasion over the many years where it went MIA, I still got a refund because tracking proved Amazon received it. I've spoke with Amazon 4 times already since then. It was stuck at "In-transit" since 7/5/20 and For most parcels and residential shopping, it's most likely FOB origin. It will cause a delay but at least you’ll get your package. If Amazon said you can ask for a refund now, you may as well ask for the refund and re-order the item. ” This happened to me twice. Call them and talk directly to a person. They won’t do anything despite UPS confirming the package is lost. Yes, these are not making it to me — they are reported as lost in transit by Amazon: "Your package may be lost. Amazon is generally very lenient about If the package does become lost, it will take some additional manoeuvring with Amazon, but they will have to refund). I can see if the refund can be reversed but I am concerned the package will be redirected back to Walmart instead. In Wisconsin they constantly screw up every package delivery window. If they damage or lose an item in transit, they should automatically refund you and do it immediately with no questions asked. Luckily when you return something and there is a scan record of you shipping it they will eventually refund your money even if the return package is lost (Amazon has insurance) Its incredibly annoying, but I would contact Amazon customer service just to get on the record that you returned it and it appears to be stuck somewhere. Hello, Please bear with me because this might be a long post. After seeing that the package was lost and that the local post office wouldn't be able to find it, I refunded the buyer and went after USPS. 179 votes, 129 comments. Just one package delivered to the wrong address in 20+ years of being Amazon customers and then they accidently delivered it next door so they simply walked it over But no stress, just file a dispute via "Refund" button -> "package didn't arrive" -> reason "buyer protection expires, still in transit". If Steps to Take When Your Amazon Package Is Lost. " If the package is lost, I need the tracking to actually show it's lost or Amazon will just keep telling me "it's in transit". And now I have another “delayed in transit” message. In a few days a "Request refund or replacement" button will appear on the order tracking page. I posted at the Hermes parcel shop and it's now been lost in transit for the past nearly 2 weeks. However, Amazon packages Using Walmart's own language if you try to dispute such a claim "the item/package was lost after the delivery OR the package was lost in transit. The other time the package was lost. Get the Reddit app Scan this QR code to download the app now You cannot cancel an order when it’s already in transit. What does the Amazon Package Delayed in Transit update mean? An Amazon package delayed in transit update means that there is a logistical issue making an Amazon delivery held up. Fast forward however many required days it was to submit a ticket via email, and I'm told a couple days later that the order was deemed Lost in Transit and I was told that my order was cancelled and a refund had been processed. The contract for delivering an item is with the shipper, not the recipient. If you have not received your package by today, you can come back here the next day for a refund. With the Kohl's, etc. Eight hours after my package left Humble, I got two “delayed in transit” updates. The seller refused to issue a refund unless it was returned to them. I talked to customer service and since the tracking info showed the item had been delivered to their warehouse weeks ago, they refunded me again. On the other hand, when an item is marked as delivered but the customer never received it, Amazon is usually pretty chill about offering either a refund or a I had bought and returned 5-6 items back in June. The package last known location is not to far from me but is it even worth asking if I could pick it up from that location if it is indeed still there. The tracking info showed the item was delivered to Amazon over a week before Amazon And eventually it says, "your package may be lost"? This happened to me twice last week. However, that one almost certainly lost, so it's really a free item. I've made more orders in 2021, and before 2020, I had only reported 2 lost packages from 2012 to 2019. My experience with PayPal is that they enforce refunds for items lost in transit. A lot of people have their share of bad experiences with the USPS. Items I cancel in transit are typically refunded quickly and automatically, less than a week, if the item was less than $100. It doesn’t even say they will send a replacement if it doesn’t arrive just a refund. I am so sorry the package got lost in transit, I do understand, that you would like to open an investigation, Rafael, however, Amazon has Mine got lost so i got a refund instead. Amazon's customer service is designed to assist with lost packages promptly: Amazon is refusing to refund me for a missing item even after a police report. I've had several of my orders being way overdue on the delivery date. I’m stuck on “item is on the way back” as well, except I went directly to an Amazon locker + distribution center cause I thought it would be quicker, I went in and dropped it into the returns, the kiosk printed out two return tickets I put on the package and just put it in the returns bin. Now they won't refund me. The items are Amazon Essentials which should be their own products and they still fuck it up. Today 06/11, tracking changed to, "the package might be lost", I My item was lost in transit as well and it showed a return label also. Although it may still arrive, you can request a refund now. Once for an item that I ordered originally. " Then they never arrive. have a similar issue of my package being lost in transit. Think about all the packages that are being delivered in 24/7 sometimes they get damaged lost and even stolen. If they dont refund than (i didnt want a refund jsut waned parts resent but not now) I will challenge the cost of the items, and pay off the rest of the card and cancel! Amazon use to be great, but now we all see what they are! The customer tried to argue that the package was "clearly lost" and that I should refund her, so I also needed to argue that a delayed package is only delayed until the postal service declared otherwise, and that the customer's statement that she thought it was lost doesn't warrant a refund. Then a few weeks later they charged me for the item again saying they never received it. Now it looks like the item has been found and is in transit again. Got all my refunds. Contacted again and they asked for proof of postage to process a refund, i sent them the Hermes receipt. Amazon marked it as “Your package may be lost” and after contacting support, I got an email saying “I've already requested a refund of $919. Just have to wait. I assume that's why they only say "may be lost" and require you to request a refund - a good number of "lost" deliveries are probably Amazon won’t refund missing item I’m pretty annoyed rn. As much as Amazon has annoyed me with many shipping issues over the past few years (lost packages, items marked as delivered that weren't, etc), every time I've called and complained they've refunded me. Called UPS and they told me the package is lost and I will need to file a claim with Amazon (because they provided the shipping label). They also no longer respond on social media at all. If you still don’t receive it, contact Amazon’s While we expect the occasional problem with an order, we cannot continue to issue refunds to you at this rate. Then comes the day, didn’t arrive, ok that’s fine. The seller asked I open an Item not received case, and I was immediately refunded. It's not OP's mistake - the refund has been offered because the delivery is overdue. Did it fall off a truck somewhere? I was really confused about how my package could just slip through the cracks. When a package is reported lost, the shipping company usually goes out of its way to find it by searching every step of its distribution network. I shipped the phone back a few days later, and after 3 weeks of what I thought was delayed, UPS lost my package. Today, 23 days into the process, the return status updated to "likely lost in transit". Please consult our Shipping & Tracking FAQ, Tracking status FAQ and Common scams FAQ. I knew i wasn't getting my package when i saw that. I contacted them to see if they wanted me to send it back and they said I could keep it. Very frustrating Not sure how long you have to wait but I would put in an insurance claim. 5:38 AM Package arrived at a carrier facility. I ordered a £50 necklace for my mums birthday that was missing from my Amazon package. Scammer got into my account, told Amazon support my packages never arrived and it refunded the gift card amount to my wallet. We've been lucky so far with Amazon. Select use the following search parameters to narrow your results: subreddit:subreddit find submissions in "subreddit" author:username find submissions by "username" site:example. That means it's up to Amazon to file for a missing package that didn't make it to you, onus is still on Amazon to deliver the package, the representative was wrong. 70 FREE Return $60. Please delete your post if you found your answer. I contacted Amazon who requested i wait 24-48 hours and someone would contact me. It was a week late when I requested the refund. The only reason to contact Title: Amazon refunded me for a lost package and then it showed up. Most of the cards missing are $5-20. " Then it never shows up. And in a day or two the original order arrived. It's on its way. (FYI, I just had a package do this. And not long after that, an email from Amazon with a link to create a return label and have the package shipped back via UPS to Amazon. Then either ask the rep to cancel and refund the order, or let them reship it, and then return the backpack when it arrives. I love Amazon and their customer service. I contacted Amazon Support and they resent A subreddit for Etsy sellers on Reddit to collaborate and discuss techniques and experiences selling their products and building their stores. Fraudulent Activity: Unauthorized access to your Amazon account may lead to misplaced orders. I went to check the shipping updates and there were two new updates. Amazon fully refunded on the lost one. This order is also relatively new, see point 1. It showed as label created and never showed as in transit. " So, X amount of days later the replacement arrives. Never had this delayed in transit nonsense. If I buy shipping through amazon but the package gets lost in transit, what is my best way to proceed? I hear some people saying that if the customer opens an A-Z claim for package never received, amazon will refund you and the customer if you bought shipping through amazon. yeah theyre returns have been trash, I ordered a NEW SOLD AND SHIPPED BY AMAZON product, two of them actually, they showed up in their original packaging but in a clear plastic bag that said "Thanks for giving us a second chance (or home)" or some trash like that and im like huh? look at the items, ripped packaging and used items. So My package still says "pre-transit" on both Etsy and USPS Unfortunately, you're SOL as far as Ebay is concerned. - lost packages - damaged goods - denied insurance claims - long wait times - horrible customer service Share your stories, and we'll collectively try to help you. No issues. This has been frustrating. We use Amazon for a lot of household essentials. When in fact its just a delayed order. First time the UPS customer service representative told me it was physically impossible for a driver to deliver a package to the wrong address. Get the Reddit app Scan this QR code to download the app now When I opened the package the phone box had been resealed and the phone missing (amazon package untouched). It is the 29th and now I cant even track my package as it is lost in transit. Requesting a Refund on Undelivered or Lost Amazon Orders But not responsible for the amount of time it takes to receive the package. If you try to open a new Amazon. The only time I had a lost package was international and that took forever. My package was supposed to be here yesterday (Saturday) and went into limbo Saturday morning once it left Erlanger. Conscientiously you would be responsible for either paying for both if they both show up or refusing the delivery when it does arrive. Amazon wouldn’t care though, considering they’re so large and have a lot of refunds to process, so I’d do higher value items like iPhone 14s and such, it’s mostly small companies that will take weight into account. In 2021, three packages have gone missing so far this year. Reply. Seller_kDUYD2rH6SNOB. What are depop's rules for this? (I have it in mine to discourage people who are located in areas with higher lost package rates) but ultimately paypal's policies are what matters. If Amazon tagged every return for Amazon Warehouse, you would have dozens to hundreds of "Amazon Warehouse" options on half the items on Amazon. The other package was already delivered to the recipient. It's happening again. She was silent throughout the entire Alibaba trade assurance process but the very same day that I initiated the chargeback with my bank she contacted me to try and claim credit for "agreeing to the refund" and claimed UPS only refunded her half of the cost of the package contents but she will bear the responsibility. At this point Amazon returns feel straight up fraudulent. Amazon don't have any right to hold onto the OP's money for 30 days - the contract is being cancelled for non-fulfilment, and there has to be a prompt refund. With that being said, you would not be required assuming it got delivered to the wrong address. Quickest would be to get a refund from the shipper and buy it again. The only option for you to get refunded in such cases is to pay with Easy, keep the refund and the stroller. Had it not updated at all then they would have been able to. And the second time on the replacement that I ordered for the first "lost" item. -seller policy claims “We are NOT liable for lost packages” -Item gets stuck on arrival scan, item missed the delivery date by 4 days and is still stuck on arrival scan to this date -I call UPS and they say to file a lost package claim, UPS I ended up searching the tracking number up on the Purolator website (the number is on the packing slip or QR code page Amazon provides). " Since the tracking shows an item reached the customer presumably then Walmart is taking the stand that the customer may have lost the seller's item AFTER it was delivered to them. 39 votes, 35 comments. However, when I asked an associate about it, they said it was lost in transit. At this point I was tired of waiting so I refunded so I could buy a different one. My item was being sent back to the seller. . Well, it was last scanned 22-Jun, which makes it hard to predict when or if it will be located or delivered to you, nor is it clear. Hope the package doesn't arrive on Friday, and contact Customer Service hoping they will declare the package lost. If he/she reported the package as stolen, then Amazon is off the hook since they now have it on record that the OP basically acknowledged that it was delivered and then stolen. A lost package for $65 was refunded, my claim granted/paid, and 6 weeks later it arrived back to me. Last month I asked amazon. However, if the package does still arrive at your address please either; Amazon provided me a pre paid Hermes returns label. 7:21 AM Package being processed at carrier facility. If the carrier does not inform Nordstrom that the package was delivered, you will be able to keep the items for free, but it will count against your percentage of orders refunded for future refund considerations. 2020 I didn't buy many cards, but one package went missing. Dropped off 5 packages. It was probably a warehouse issue and won’t screw over the driver. I heard nothing, nothing, nothing about it until 22 days later when I got an email from Amazon saying they had refunded me. 3 days is rookie numbers. When packages are lost, you can not do anything. Persistence increases your chances of getting help to resolve the stuck package issue. I feel for the buyer but I am hesitant to refund while the may still be delivered. Buyer writes seller about this and seller says "Great news! Etsy actually covers lost packages like this for both buyers and sellers! All you have to do is come back and open a case and Etsy will cover your refund!" Buyer opens a case after 48 hours and gets their refund immediately. They’ve now changed their terms of how long you need to wait for lost packages and it’s 30 days now. Keep the backpack when In downtown Nashville they lost two packages I badly needed. Same here. I would advise you talk to a rep about the situation to make sure its not lost because apparently, amazon doesn't tell you if they This post is kinda of old. About a month ago I purchased an item, and it was lost in transit. Once it says "Out for Delivery", it's either arriving that day - at whatever time the Amazon delivery man usually shows - or else it's lost. You made it seem like Amazon knows the item is lost, and refused a refund. Took like 2 weeks to get it from a couple states away. Just relax. Btw I noticed that Ali starts refund process immediately via app, while on the website I had to go through a round with the seller. I saw the UPS guy just lay the Amazon product on the counter and he didn't package it or anything while I was In these instances I have contacted the customer service live chat who have issued partial refunds or offered full refunds with no questions asked (none of them have asked for photos etc). It's not true. The outer box-package appeared to have been “roughed up” a bit. My 2 personal packages are in transit and my 3 Amazon packages when I track on ups just say label created. g. Depending on the situation, you may need to wait a designated period before these options are available. com find ”Package delayed in transit” means that your package is running late and won’t arrive on the expected delivery date. The thing is that the package did arrive, I assume the driver messed up and didn't scan it, or the scan failed somehow. That means the seller is not on the hook if the package was damaged in transit. I ordered a phone through Amazon's refund guarantee program. Def wouldnt want to be refunding a $500 or $1000 order. This is a large custom order worth over $200, and my customer is requesting a refund since the package hasn’t arrived. Packages can arrived damaged or misorted. and it’s now going on the 9th day and hasn’t moved. Good chance they will tell you to keep it. Amazon packages marked as lost by the carrier or Amazon are rarely found and delivered again. They just refunded the money today, so I check the app again and it says it’s arriving today. 1 0. Nothing really changed they just don't offer the immediate dropoff scan refunds for every product. That's it in all the years of my living in three different places in two separate states. The next day, I get a shipment update that the package is on its way to my house. I'm having a similiar issue, except I used an ebay-provided label and my returned item is lost in transit, or rather, no movement and shows it at a post office on the opposite side of the country. Amazon's screw up is your gain. I was told by customer service that if I want the item, I should buy a new one. USA based sub-reddit for questioning the legality of a particular action. Yup, that sums it all. So we contact seller support who suggest we file a Safe-T claim, before you can To request a refund on an eligible order: Go to Your Orders. I contacted an associate via chat who asked if I want to order yet another replacement. But also, the tracking number now says "Arrived at FedEx location" and that it will arrive 5/21. Someone from Amazon, right before Christmas. First time getting the "Package delayed in transit" The package is now apparently supposed to arrive by the 3rd but what I read about the topic has told me otherwise. Tracking information started again the day after. Didn't have insurance on that package I wouldn't to this because things get messy if the package is later declared lost. " Amazon usually contracts out shippers to move parcels from Amazon plants to Post Offices. When I looked at amazon, for those 3 items, the status is, 'refunded, return in transit'. I want to give USPS a few weeks to find it before filing a dispute, but the PayPal Buyer Protection Policy has me worried. I even had other Amazon packages get here through usps even thought they were shipped after! Stopped updating Hermes now confirmed loss in transit. Sketchy on amazon's part for not just telling me it was lost on the tracking updates. They didn't. I received a UPS tracking number but there's zero info on its progress since the number hasn't been scanned in yet. returns I have no personal experience, but have had friends/family send stuff back this way and Amazon claimed it wasn't received. Amazon has yet to refund my money. You are not legally required to inform Nordstrom of third Once I got a beat up package over a month after its scheduled arrival date and Amazon had already refunded it. You can get a refund yes, but the package will still get to you, and Amazon will likely demand the return. Buyer is demanding a refund but it's too early to open a missing item and buyers local Postmaster says it will be delivered once they have enough in PR to ship to US. We’d go to process the refund to find that Amazon had already refunded. When you use an Etsy shipping label, it is actually Etsy that has to file the claim for a truly lost package. - lost packages - damaged Technically 3 of them were resends, only 1 refund, so I still made a little profit on the 3 orders without having to fully refund. Every time I filled a missing mail claim I would get a phone call 3 days later telling me that I should wait a couple more days and that since my package was shipped via first class mail with no insurance there was nothing I could do anyways but contact the seller for a replacement or refund. I politely related all the above info in chat, pointing out that the package shows as over 30lb and must I had a package that I returned in mid-August. Under section 4. 0:21 AM A carrier delay has occurred. You may have even personally dropped it off at the UPS store or post office, but apparently your return is lost somewhere between you and Amazon, perhaps stuck in a corner of a USPS warehouse, or in a UPS clearing center, or it may even be lost at Amazon’s Twice this has happened to me in the last year and twice I ended up having to take the refund and try again. Dealing with Amazon Customer Service. I’ve opened a case with USPS and processed a missing mail claim. This is why you don't see an alert yet, they don't Title: I ordered an expensive item from Amazon and it was lost in transit by UPS. Select Request refund. Why Amazon said it’s because the item got damaged in transit. I work at an Amazon Delivery station and an extremely small percentage don’t make it on time for one reason or another. Amazon typically offers refunds or replacements for lost packages. “If the package is lost, damaged in transit or undelivered to the customer, then the liability of the loss is with the carrier. If you’re uneasy about it just They made me wait until the allotted 30 days per item -- waiting to make sure the item was lost in transit -- and after the 30 days, I called to initiate the refund. If not, then contact customer service since their system will show the packaged arrived, otherwise, they could recharge you. I've had a Priority Package be "in transit to next facility" for 10 days when it suddenly appeared again. I returned it, and it was received by seller 9/18. So if your package has been scanned and lost by USPS, Mercari will release your funds and also refund the buyer. If found the package should be rerouted back to our address. At a certain point (10 days) of no tracking updates from USPS, it's considered lost. Seller will not refund you and when you escalate the claim, aliexpress denies your arguements and closes the case. I just had this issue with Amazon. 4 - Package is a month late, meaning it is likely genuinely lost. The box was badly damaged, but the item. I’ve done it with damaged packages and received the refund very quickly. I ordered something via amazon prime, supposed to arrive on 11 Dec but to no avail the tracking status remained as DELAYED IN TRANSIT since Day 1 of purchase. Track package Refund invoice Total estimated refund $60. you can file a claim, or sue the carrier. Members Online • 4brasumente. A USPS case was filed hoping to retrieve it, and they informed me they could not find it. However, prime day deliveries are showing a week now. Packages are sitting in containers and the whole container is scanned, not your individual package. Over 6 weeks. was fine and back up for sale. Amazon says they're not refunding me until they receive the package back. 1 of the policy it states: "PayPal Buyer Protection for items that have not been shipped does not cover items lost in transit. Enter your comments in the text Hermes now confirmed loss in transit. I have another package at the Kyle facility that's "delayed in transit" and a message from Amazon saying if I don't receive it by the 5th If your label has generated, but there's been no movement to even get it to you, this just means they haven't even pulled your order, even though they made a tracking ID. If Etsy wants to refund the order, they will do so out of their pocket under PPP. Original Post: Hi, I ordered 3 iPads for a work project and after waiting about 2 weeks past the delivery date they still never showed up. 3+ weeks later, I get emails for 3 of them that I need to return those items by July 29th/30th, or else they will recharge me for the items. A package is not deemed lost unless it has been two weeks. So I explained to the seller that the package was lost and I had no control over its fate. 2 were personal packaged to be mailed. If he refunds you then the item shows up at your house he is screwed unless you are a super honest person. Select “Package didn’t arrive” from the list. The same goes for virtually every other retailer out there. We also have opened a missing mail request with USPS, the ID for this search is _, and we have informed USPS that we have refunded you. What should I do? This morning, I see that for some reason it was refunded anyway. Amazon said they would issue a refund when they received the package back but it’s been a month and tracking never updated to show it was sent back to Amazon and I never got refunded. 6 million packages per day. We're very sorry your delivery is so late. If you confirm that your package is lost, follow these steps to resolve the issue effectively: Contacting Amazon Customer Service. But Amazon doesnt really care. The odds are high that the package will eventually make it to Amazon and you'll get refunded. They did refund me tho. 70 will be refunded to Amazon Related Amazon Amazon Prime Marketplace and Deals Marketplace Amazon forward back r/usps_complaints A lot of people have their share of bad experiences with the USPS. In downtown Tampa I usually get everything in 1 day. Amazon refunded the order and I bought another from a different retailer. Then goes 3 days, then a week. 3 were Amazon returns, 2 are from my wedding registry, which I would like to replace as the items arrived broken, but can't do that until Amazon refunds me. Please contact the carrier directly if you want to file a claim for the shipment. 00 to your Visa. For the 2nd lost package (it happened again this week; lost in transit in another city), I didn't get any compensation. " They again told me refunds take 7-10 business days and that your refund is already posted and I said No. com account, it will be automatically closed. I recently ordered 2 things off amazon In the refund language it states that if the item does show up after the refund is processed, it must be returned to Amazon or you will be charged the original cost of the item. Yet I am still Depends if the product is shipped and sold by amazon , even if it is not scanned in their fulfilment centre once 30days are passed after the first scan of ups they are suppose to refund you , in my case it was lost in transit by ups itself , after waiting 30 days amazon gave me a form NOC i guess , after that i was refunded , even it was lost Whatever carrier Amazon is using once a package leaves Erlanger must not work on weekends. " My money taken for a previous order was never also never delivered and had to request a refund on it. no replacement however. Moral of the story, ship expensive items in amazon packaging to reduce the likely hood of the package getting stolen. I ordered the same item (Roobos Tea) from another seller and now the Amazon driver simply gives the package away to someone in my building, but not me. Which is true. The Amazon package doesn't even show that I dropped it off, it only says label created awaiting pickup/drop off. Amazon CS told me to go to the post office. I would like to keep the item and am not sure what to do. SEEKING ADVICE: Wish Refusing Refund on Missing Items! Package Lost In Mail - Help! upvote Packages can go missing due to various reasons, including incorrect shipping information, adverse weather conditions, or theft. The buyer had to open an A-Z claim in order to be refunded without you paying for the refund. I did get the refund, it required filing a lost package form with ups, which caused amazon to send an email with another form to That was a mistake and cost any chances of having Amazon fund the refund. It still sucks to have one go missing, but cheaper to resend or refund here and there at least for me. Yup its a pretty common tactic actually, I just had to deal with my amazon account being hacked, fortunately I didn't have any cards saved but I did have a few recent purchases made on amazon gift cards. Its been a Yeah unfortunately all you can do is wait. I did that, the second contact, the rep said he will issue a manual refund since the package has been in transit for so long and I will be notified via e-mail within 24 to 48 hours. No thanks. If the package is not found within a reasonable period, it is considered lost. Amazon lost my item in return! I returned a $900 to Amazon through an Amazon Hub Locker and I never got a receipt. They refunded me and asked me to ship back when I receive it. I ordered an item that is shipped and sold through Amazon, that was sent through UPS. My package was "in transit" from Los Angeles since May 15. Once, there was some holdup at customs but I got the package a little bit later. If you have not received your package by tomorrow, you can come back here the next day for a refund. Amazon would have to claim or request an investigation. Yes. hbp ypfww gpuyj qdq evunafk lrhtbkx javan ibtupi kczmm gdiij